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At Beeline Apiaries and Woodenware, LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and make purchases. By using our website, you agree to the practices described in this policy.
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, and other details you provide through forms, phone calls, or inquiries.
Account Information: If you create an account, we collect login credentials, account preferences, and saved shipping information. You may optionally save payment methods for future purchases, but we only store tokenized payment credentials, not your actual card details.
Order and Transaction Data: Purchase history, order dates, items purchased, quantities, prices, billing and shipping addresses, and transaction status.
Payment Information: When you make a purchase, your payment information is processed through secure payment gateways using a tokenized process that does not store your credit card information on our servers. We do not have access to your card details. You may opt to save payment information in your user account, but there is no way for your card information to be stolen from our website. Your payment data is handled according to the privacy policies of our payment processors.
Usage Data: Your IP address, browser type, device information, time spent on our site, pages visited, referring websites, products viewed, and other technical data collected automatically.
Communication Data: Records of your communications with us, including emails, phone calls, live chat messages, and messages through our contact forms.
Necessary Cookies: Small data files stored on your device to enhance your browsing experience and enable core website functionality, including shopping cart contents, wishlist items, and login tokens.
Our Analytics Approach: We use WooCommerce’s built-in analytics features to analyze sales performance, customer purchasing patterns, and order data for internal business intelligence and operational purposes. We also use Independent Analytics, a privacy-focused analytics service that provides aggregated visitor statistics such as page views, traffic sources, and general geographic regions (country/state level only) without collecting personal data or sharing information with external providers. All analytics data is retained on our servers and is never shared with third-party analytics companies.
Strictly Necessary Cookies: We use essential cookies required for core website functionality, including secure user sessions, form submissions, shopping cart operations, and security features. These cookies are necessary for the website to function properly and serve our legitimate interest in providing a functional website.
No Third-Party Tracking: We do not use Google Analytics, Facebook Pixel, or other third-party tracking services that collect personal data or create user profiles.
Anti-Bot and Spam Prevention: Our website uses reCAPTCHA to prevent spam, abuse, and automated attacks. reCAPTCHA may collect technical data including your IP address, browser information, and interaction patterns to determine whether you are human. This data collection is governed by this Privacy Policy. The data collected by reCAPTCHA is used solely to provide bot detection and fraud prevention services and is not used for any other purpose.
We use your information to:
When you make a purchase on our website, your payment information is processed through a secure, third-party payment gateway. We may use payment processors such as Stripe, PayPal, Square, or other industry-standard payment gateways. Your credit card information is not stored on our servers. Payment processing is handled entirely by our payment gateway partners in compliance with PCI DSS (Payment Card Industry Data Security Standard). We encourage you to review the privacy policy of your payment processor to understand how they handle your payment data. We retain transaction records (order details, amounts, dates) for accounting, tax, and customer service purposes.
Information Collected: When you place an order, we collect and retain your billing address, shipping address, purchase history, order dates, items purchased, quantities, prices, payment method type (but not full payment details), and order status.
Data Retention: We retain order records indefinitely for business, accounting, tax compliance, warranty, and customer service purposes, unless you request deletion of your account. Customers may request access to, correction of, or deletion of their order history at any time by contacting us.
Account Access: If you have created a customer account, you can access your order history, manage your account preferences, and update your saved payment and shipping information by logging into your account at any time.
Account Creation: When you create an account, we collect your name, email address, password (encrypted), and any other information you choose to provide. Your password is securely encrypted and we do not have access to your plain-text password.
Account Deletion: If you wish to delete your account, please contact us at (269) 496-7001 or sales@beelinewoodenware.com. Please note that we may retain certain information (such as order history and transaction records) for legal, tax, and business purposes even after account deletion, unless you specifically request complete data deletion. Some information may be retained to comply with legal obligations.
Opt-In Communications: If you opt-in to receive marketing emails from us (such as during checkout, account creation, or through a subscription form), we will use your email address to send you newsletters, promotional offers, product updates, and other relevant marketing communications.
Data Protection: Your email address will not be shared or sold to third parties for marketing purposes. We may share your email with authorized service providers who assist in delivering email campaigns under strict confidentiality agreements.
Opt-Out Rights: You can opt-out of marketing emails at any time by:
Transactional Emails: Please note that even if you unsubscribe from marketing communications, we will continue to send you transactional emails related to your orders, account, and customer service inquiries.
Opt-In Communications: If you opt-in to receive SMS/MMS messages from us, we will use your mobile phone number to send you service updates, promotional offers, appointment reminders, order status updates, and other relevant communications.
Data Protection: Your mobile phone contact information will not be shared or sold to third parties for marketing purposes. We may share this information with our authorized service providers who assist in delivering SMS/MMS services, but only under strict confidentiality agreements.
Opt-Out Rights: You can opt-out of SMS/MMS communications at any time by:
Message and Data Rates: Standard message and data rates may apply according to your mobile service provider. Message frequency varies based on your preferences and our communications schedule.
Review Submissions: If you submit product reviews or ratings, we collect your name (or username), review text, rating, and email address. You may also optionally provide other personal information in your review.
Public Display: Product reviews are publicly displayed on our website and may be visible to other customers. Your name or username will be associated with your review unless you request anonymity. We reserve the right to moderate, edit, or remove reviews that violate our policies.
Review Removal: If you wish to remove or request modification of your review, please contact us at sales@beelinewoodenware.com or (269) 496-7001, and we will work to accommodate your request.
Return Information: When you initiate a return or refund request, we collect information about the reason for return, your order number, and images or descriptions of returned items if applicable.
Data Retention: We retain return, refund, and dispute records for a minimum of 7 years for accounting, fraud prevention, and legal compliance purposes. This data is kept confidential and used only for internal business operations and to comply with financial regulations.
Carrier and Logistics Partners: To fulfill your orders, we share your shipping address, phone number, and order details with shipping carriers (such as UPS, FedEx, USPS, or other logistics partners). These carriers use this information solely to deliver your package and provide tracking information.
Tracking Data: Shipping carriers may collect and retain tracking data including delivery attempts, signatures, and delivery confirmation. This data is subject to the carrier’s privacy policy.
We do not sell, rent, or trade your personal information for marketing purposes. However, we may share your information with:
Service Providers: Trusted partners who assist with website operations, payment processing, email delivery, SMS delivery, shipping, customer support, analytics, inventory management, or other business functions, all under strict confidentiality agreements.
Legal Requirements: If required by law, valid court order, or other legal process, or to protect our legal rights, we may disclose personal information to comply with legal obligations or respond to lawful requests from government authorities or law enforcement.
Business Transfers: In case of a merger, acquisition, sale of assets, bankruptcy, or other business transition, your information may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.
With Your Consent: We may share your information for other purposes with your explicit, prior written consent.
Data Retention: We retain personal data for as long as necessary to provide services, fulfill the purposes outlined in this policy, and meet legal and tax obligations. Most customer data is retained indefinitely unless you request deletion. Certain data (such as transaction records, refund records, and financial information) may be retained longer to comply with accounting, tax, and legal requirements. Upon your request to delete your account, we will delete personal information that is not required by law, subject to legal and business obligations.
Security Measures: We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit (SSL/TLS), secure password hashing, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.
Depending on your location, you may have the following rights:
Access and Correction: Request access to the personal data we hold about you and correct any inaccuracies.
Opt-Out of Marketing: Unsubscribe from marketing communications (email or SMS/MMS) at any time using the unsubscribe mechanisms provided in each message or by contacting us.
Deletion: Request deletion of your personal information, subject to legal and business obligations. Note that some information (such as transaction records) may be retained for legal and tax compliance.
Data Portability: Obtain a copy of your data in a structured, commonly used format (such as CSV).
Restriction of Processing: Request that we limit how we process your personal data in certain circumstances.
Objection: Object to processing of your personal data for direct marketing purposes or profiling.
If you would like to exercise these rights, please contact us by phone at (269) 496-7001 or email a request to sales@beelinewoodenware.com. We will respond to your request within 30 days or as required by applicable law.
If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our website, you consent to the transfer of your information to the United States. If you do not consent to this transfer, please do not use our website.
Third-Party Extensions and Plugins: Our website uses WooCommerce and various third-party extensions and plugins that may collect or access certain data. These may include payment processors, shipping calculators, email marketing services, analytics tools, inventory management systems, and customer support platforms. Each of these services has its own privacy policy, and we encourage you to review them.
Data Shared with Plugins: When you interact with our website and make purchases, certain data (such as your name, email, order details, and transaction information) may be shared with these third-party services to provide functionality such as payment processing, email notifications, shipping tracking, and customer support. All third-party service providers are contractually obligated to use your data only for providing services to us and to maintain appropriate data security.
Data Storage Location: Your personal data is stored on servers operated by our web hosting provider. Our hosting provider is contractually obligated to maintain the security and confidentiality of your data and to use it only for providing hosting services to us.
Administrative Access: Our website administrators and authorized staff members have access to customer data for the purposes of maintaining the website, providing customer support, processing orders, and managing business operations. All staff members with access to customer data are bound by confidentiality agreements and use proper data handling procedures.
Our website may contain links to third-party sites, including product links, affiliate sites, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing personal information to them.
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at sales@beelinewoodenware.com so we can delete it. For users under 18, we recommend parental guidance when using our site.
Security Incident Response: In the event that we discover a security breach that compromises your personal information, we will notify affected customers without unreasonable delay. Notification will be provided via email or other means required by law. We are committed to investigating security incidents promptly and taking appropriate remedial action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised ‘Effective Date’ at the top of the policy. For material changes, we may provide additional notice through email or prominent website notices. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Address: 20960 M-60 Mendon, MI 49072
Phone: (269) 496-7001
Email: sales@beelinewoodenware.com
Or send us a message via our contact form
Product Pricing
Our products are priced for material, labor, overhead, and profitability. On our website, all product prices include a percentage to cover shipping costs in order to provide “free shipping” on most orders over $150. In our catalog, we do not bury the shipping expense in our product prices, and shipping costs are passed on in addition to the product costs. Due to fluctuating raw material costs, prices are subject to change without notice.
Payment Methods and Terms
Online checkouts accept all major credit cards through Stripe. A printable order form is also available. For mail-in or phone orders we accept US currency cash, money order, checks drawn from a US bank, or Visa, MasterCard, Discover, and American Express cards. Please make checks payable to “Beeline.”
PRINTABLE ORDER FORM LINK
For mail-in and phone orders up to $500, we expect full payment before shipping. Over $500 we require 50% down payment before shipping, with the balance due within 30 days of the invoice date. After 30 days from the invoice date, the bill will be subject to a finance charge of 1.5% per month.
A fee of $25 will be charged for returned checks.
If an overpayment was made, we can either refund you or credit your account.
State Sales Tax
We are required to collect sales tax in the states of Michigan, Pennsylvania, South Dakota and Washington. If you are exempt from sales tax, we are required to file a signed tax exemption certificate. Please call or email us for that form.
Turn Around Time
Orders will be processed as quickly as possible. We will try our best to fulfill online orders within 2 business days and will notify you of any delays. Orders received after 12 noon will not be processed until the following business day. Skid-sized orders over 200 pounds may require up to a week or more, especially at peak season, which is generally January through June. Order early to ensure timely delivery.
Backorders
If your order contains out-of-stock items, we will contact you by phone or email with several options. We can ship your order without the backordered item and send the backordered item(s) separately, with additional shipping and handling charges. We can hold your order until the backordered product is available. Or you may choose to cancel that part of your order. We also have the option of filling your order in part or entirely from one of our other branches.
Limitations / Liabilities
We will be liable only for the purchase price which customers have paid for an item. We do not offer warranties, either expressed or implied, for products which we do not manufacture. Customer purchases glassware and wax foundation at their own risk. We cannot offer refunds on or exchanges for the following; Beeswax Foundation, Medication, Containers and Glassware or Bee Food. See shipping policy for further information for damaged and returned items.
Publishing Errors
We reserve the right to correct or adjust any price or product due to photographical or typographical errors.
Shipping Range
We ship online orders to all 50 states of the USA from the appropriate branch. Canadian customers may place orders by phone or email. We do not ship outside of the USA and Canada.
Free Shipping
On our website only, Free Shipping applies to most orders over $150 to the USA.
Pick Up Orders
Orders can be picked up at the nearest branch within store hours or by appointment. All orders picked up at a Beeline Branch receive a 10% discount from the website prices.
Michigan
Monday through Friday, 8:00 A.M. to 12:00 PM and 1:00 PM to 5:00 P.M., EDT. We are closed for most major holidays.
Address: 20960 M-60, Mendon, MI 49072
Email: sales@beelinewoodenware.com
Phone: 269-496-7001
Washington
Monday through Friday, 8:00 A.M. to 5:00 P.M., PDT, Saturday pickup by appointment only. Hours are subject to change August through December. We are closed for most major holidays.
Address: 19019 Moon Road SW, Rochester, WA 98579
Email: beelineofwa@norcell.us
Phone: 360-280-5274
Shipping Charges
For online orders, all shipping costs are covered with product costs, providing “free shipping” for most orders over $150. For all orders under $150, and for all phone and mail-in orders, shipping and handling will be calculated and charged at checkout based on weight and zone from our nearest branch.
For pallet-sized orders placed by phone, email or mail, all freight costs will be calculated with LTL carriers, either directly with the LTL carrier or through an LTL broker, to find the best price. Miscellaneous additional shipping charges may occur for the following reasons:
Shipping Estimates
When providing a shipping estimate for small or large orders, we will do our best to accurately calculate. However, in some situations, the shipping costs can change. If the cost increases significantly from the cost you were originally quoted for the same product, we will contact you before shipping.
We accept returns on eligible items within 30 days of the original order date. All returns must be approved in advance—please contact the branch from which your order was shipped for verification. Returned items must be unused and in the same condition as when purchased. Products must be returned to the original branch and must include the invoice number. Return shipping must be arranged through FedEx or UPS or delivered to your local branch.
For merchandise returned due to a change of mind, customer error in ordering, or no longer being needed, the return shipping cost is the customer’s responsibility. For replacements involving damaged items or shipping errors, Beeline will cover the return shipping costs.
Please note: No returns or exchanges are accepted on Beeswax Foundation, Medication, Containers, Glassware, or Bee Food.
All products shipped from our facilities are shipped F.O.B. and become the customer’s responsibility upon shipment.
Missing Parts
With the best of efforts in our stock-picking, we can still miss parts. Please check all orders immediately. If something is missing, contact us within 10 days of the invoice date or we cannot be responsible for errors or discrepancies.
Call or email the branch nearest you to determine location eligibility. Visit our Locate a Dealer page to view a map of current Beeline dealers. If you are outside of 60 or 80 miles of an existing, protected Beeline dealer, you are likely eligible. Your nearest branch will be able to tell you if your nearest Beeline dealer is protected or not. If you are eligible, read our policy here thoroughly before deciding which level you would like to enter. Once decided, fill out the application form found in the policy document, and submit to your nearest branch. As soon as they accept your application, you are free to place your initial order. The total of this initial order will determine which level you are entering, and which discounts you receive.
To maintain your level, your total invoiced sales within 12 months (or if you have begun mid-season, we extrapolate your total based on your total sales in that time period) must exceed the Annual Total in the chart above. To move to the next higher level, your total invoiced sales to date must exceed the Annual Total of the higher level. For example, if you are a Worker Level Dealer, and wish to become a Queen Level Dealer, your total invoiced sales to date must exceed $30,000, to become a Queen dealer. This can happen anytime within the 12-month period.
Not able to reach the Drone Level, but still want to buy and resell? Sure! We will give you quantity pricing and you can resell as much as you want!
Please remember, all dealer discounts are taken off our low-volume pricing. Catalog quantities and discounts are disregarded. This pricing is usually the same as our catalog pricing, unless prices have changed mid-year.
Every year on November 1st, we will assess your dealership level, based on your total invoiced sales to date, and determine which level you will be in for the next year.
Read about pricing, advertising, production, shipping, placing orders, and dealership perks in our policy here.
We also strongly recommend associations, clubs, bee schools, etc. to pool their order for a “dealership” status. A primary objective of our dealership network is to cut shipping costs for the end customer, so any of these “dealership” methods helps everyone. Can you or someone you know fill a spot in our Dealership Map?
